Arlo App Login issue

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

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Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

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Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

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 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

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Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

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Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[Vitass]

Works nice! 

[Nubz76]

Did an update. My issue is fixed

[Abaldaa]

The solution is simple people if you have arlo version 2.5 roll back to 2.4.
I did and everything works fine.

[LunarFull]

Another update from: ANDY (Los Angeles)

My 3 base lights are GREEN since last night EVERTHING is working flawlessly.

The answer to MOST of our Arlo/Netgear problem is right there with your BASE.

if you tried rebooting and RESETTING the base (with paperclip or whatever) your PRIVATE cameras are not let through (amber light on base) because IT was removed from your PRIVATE ARLO ACCOUNT.

All I did was go to add device, hit base (EVEN THOUGH IT WAS STILL HOOKED UP) and the system located my base and UNLOCKED MY LOCKOUT. 

Yes we do have to resync the cameras like we did when we hooked it up for the first time, (I did)

Might as well understand it is a form of protecting our PRIVACY.

It is going on 12hrs. Since TRich5289 Posting opened my eyes, and I tried what`s posted here.  IT WORKS.

      ANDY.

[Ironhorse]

Constantly getting false alarms.Also night vision is sometimes so bad with the stream “tiling” or “fragmenting” to the point where its useless..
Its the false alarms that are an issue though. With the night vision and constant false alarms this camera is a expensive waste..

[Ann2938]

I am still having log in issue. 

[Arlord]

now none of my wireless cameras are connecting. out of nowhere. my inside camera is still working.

solid amber on camera symbol on base station. .. internet works fine. this JUST happened 

[Bobq650]

I spent two days trying, no one wants
To address the problem, arlo, spectrum, Verizon, ECT.phone calls with no answers they all blame each other. We need a class action lawsuit to get our investment back from these cameras if they can't come up with a solution or a fix.

[TRich5289]

Thanks Andy. I'm glad it worked for you as well. Hopefully everyone else is able to get access to their cameras now.

[Bshjaguar]

It's been over a week now. The Arlo app has been updated twice and I still can't access my cameras. As soon as you launch the app it crashes. It has been this way since the update from early last week. I have been sending feedback each time it crashes but I see no response or resolution on fixing the problem. I have tried Uninstall it and reinstalling and it still crashes. I am running the app on a S7 android. Please help.

[Arlo_inabsentia]

This really applies to all Arlo products (I have a wi-fi only base station kit, as well as two Arlo Go cameras with Verizon.)

I find it amazing (in a bad way) that Arlo/Netgear is keeping customers in the dark as to its progress in correcting the fiascos (logging in and accessing remote camera features) that have been occurring since last weekend.  The updates as to progress are sparse, and I just got an e-mail saying that my technical case was going to be canceled in three days if I didn't provide a response.  Response to what?  I am the one waiting on a response.

Why can't you customer support just post updates to its progress and status a few times each day?  That at least would instill some confidence that they are working on this.  I have to give Netgear 1 out of 10 on this one.  I would give a zero, but at least they have phone and chat support (although I have waited forever on hold as to the former).

[cmackoul]

Case #30199126

Hello- When I try to log into Arlo I get an error message "Sorry, our services are not supported in your country". (I'm in the US). I haven't had a problem up until this point. I use Internet Explorer and Google Chrome. This has been happening since Tuesday. I've called several times this week but customer service has not resolved the issue. 

Can someone please help? I'm very frustrated.

Thank you

[Consultasmith]

It has been several days since issue was identified but it is still not resolved for me. Even with wifi turned off the app crashes immediately upon opening. Any idea when this will be resolved?

[Tidepooler]

I can’t even log in through the app. It keeps telling me my password is wrong. So I get notifications about movement but not able to view videos!!!!!!!!!! WTH?????

Oh and I’m not even at home to be on WiFi. I’m using my data plan to try logging in.

[Arlo_inabsentia]

I don't know if this will help any of you, but I solved my Android App-related issues by completely uninstalling and then re-installing the Arlo Android App.  Good luck.

[Chrispybacon]

As of the last app update the delete button for library videos has disappeared.  Also the other two button (controls) on my iPad.

does Netgear perform regression testing before posting updates???

thank you.

[Chrispybacon]

Where has the delete button been moved or was it not regression tested during the last app update?

Remember...  regression testing is important!

[Terri_f38]

i have the pro and am having the problems.............with not showing  videos battery draining and not getting notifications so it dont matter if you have pro or not

[Chrispybacon]

With the 2.5.2 app update on my iPad the library page no longer das a delete button.  How am I going to delete videos?

[Levinsonh]

This has been going on since yesterday’s update.  Netgear doing nothing

[cdnvballer99]

6/6/2018 and access via Android App is still not working for me.

I've tried connecting both with wireless on and off.. no improvement.

when will this be fixed?  it's ridiculous that an outage to  something used for "home security" take this long to be resolved.

[jguerdat]

New Android app, v2.5.2 available. Any luck?

[Bshjaguar]

Mine is back up and running. No not crashes with the app. Thank you!

[paddos]

New release 2.5.3 just issued. Has anyone tried to see if it resolves battery issue? In their typical grea communication style it is just labeled "bug fixes"

[EddieDJ]

I'm happy to say that my arlo issues have gone away for a number of days and so far everything is working. I'm new to arlo so I really don't know about how long the batteries should last before recharge. My question, when should I recharge the batteries, 20%..15%..10%..5% or just let them drain out completely? Thanks