Arlo App Login issue

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

 _________________________________________________

Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

_________________________________________________

Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

_____________________________________________

 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

_________________________

Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

_____________________________

Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[Patnrol]

Unable to login on app with thumb print or password

[SemperVi]

Okay, patience paid-off. WiFi now working for iOS. Cell service always was working. Thank you Netgear/Arlo tech support. I had faith the problem would be solved and was never going to throw-the-baby-out-with-the-bathwater.

[CowTip518]

Arlo Pro vms4230
Cannot login. Have uninstalled and reinstalled several times.

[Rrrichvb]

Sorry; we are having trouble signing you in because of Internet connectivity issues. Do you want to try again?

I only get this error message when on my iPad, iPhone and using WiFi (Spectrum). My WiFi is working fine. The Arlo app works and logs in when using Verizon LTE. Please fix ASAP

[paddos]

Unplugging routers/Arlo etc not likely fix. Issue is currently sort of working. ... been up and down last 30 minutes. Would bet you just hit a good window. Issue is compatibility with latest app release not a power reset issue.

[GDT18]

Glad yours is working but that doesn’t mean everyone’s is. Still down here in Dallas. Ridiculous. Even worse is the total lack of communication. Netgear has shown a great deal of irresponsibility.

[WINEOH]

Had same problem. Spectrum internet. Turned off WiFi and connected with Sprint data. Waited awhile and turned WiFi back on and everything working ok now. Maybe give this a try. Hope it keeps working!!!

[Kdavid]

Just thought to look up a bit of the Netgear/Arlo relationship/business model. First thing that popped up was Wiki.

While I recognize that Wiki has it's faults, it often has great recent info. Not so reassuring when the Board of Directors unanimously decides to give you the boot. Share holders pay attention!!....Not a good sign when your customers are yelling "Helllloooo!!!?????! Anybody home??????!!!" Wow. Definitely not recommending this company to anyone. Perhaps it was premature to hand Matthew McRae the reins.

Hello Mr. McRae,

It's vacation time and we've wanted our homes and families secure. But clearly you must know the time of year since you're no where to be found. 

Sorry. Have to humor myself somehow. Just can't imagine how much these CEOs earn (yeah...those aren't magic beans, they come out of our pockets) They don't even have the decency to communicate with their customers or keep us up-to-date. And, by the way, don't blame our service providers. Your security update (neccessary for the poor "Arlo Technologies Inc.:" security) which required you to send an email to all of your customers adviding them to change their passwords (which many of us can't do) resulted in your customers not being able to connect to their cameras or accounts because your company's security update was not compatible with their systems.

Helllllooooooooo????????? 

Wikipedia:

 

Network security cameras[edit]

It has been suggested that this section be split out into another article titled Arlo Technologies. (Discuss) (February 2018)

Netgear has a security camera brand Arlo, providing smart home security systems with a wide range of wireless security cameras.

On February 6 2018, Netgear made the announcement that the Board of Directors unanimously approved the separation of it's Arlo business from Netgear. During the second quarter of 2018, it's planned that the Arlo unit will be held by Arlo Technologies, Inc. Arlo is expect to issue less than 20% of its common stock in the IPO, allowing Netgear to hold majority control. Matthew McRae will serve as Arlo's CEO upon the completion of the IPO. Matthew joined Netgear in October 2017 taking the position as SVP of Strategy.^[7]

[pompey]

Horrible wish I would have chosen another system ...app is horrible..night vision horrible...connection horrible....money lost..

---

@DawnM wrote:

Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

_________________________________________________

Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

_____________________________________________

 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

_________________________

Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

_____________________________

Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

---

[pompey]

Horrible system and app..money wasted

[ChrisB62]

Unable to login via any IOS system on wifi.

[Leon2]

I am still getting the login error message.
I am using an android with W.O.W. service provider.

[paddos]

@Kdavid. Great response. I read same article. No doubt something is not working relative to their ability to release updates. Looks like Arlo financially has been a "star" compared to parent Netgear. They have a great product concept but are working hard to destroy their brand. Use to be the product guy for a $20B company and this performance in consumer durables is crazy. ... including the total lack of communicating during big events. At least McRae can't do any worst .... used to say you can't fall off the floor and Mr McRae ... you are on your back laying on the floor!!!!

[Bahog_Beeko]

Hi Everyone,

I have tried researching online for ways on how to tweak device-specific DNS servers. I would to like to help the other users, who are affected by this widespread App access issue. This simple workaround also has less risks compared to changing a local router DNS settings.

You can see some useful steps on how to temporarily change the DNS servers of your Windows, Mac OSX , Android, iPhone/iPad or even a Chromebook's on the following website:

https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

NOTE:
For those who are not yet savvy with DNS configuration, I DO NOT RECOMMEND changing your WiFi router's DNS settings if you do not know how to do it. Just temporarily change the DNS servers of the network devices you are using to access the Arlo application instead (e.g. Android or iPhone).

[TinaA]

Finally back. It’s all all all working. What a deal.

[CowTip518]

Arlo Pro vms4230
I turned my Wi-Fi off for about 2 minutes on my Note 8, turned it back on and logged in immediately. It worked. I haven't repeated the step yet, but we'll see...
Thank you very much.

[sickofproblems]

This isn't just a problem with the app.  I can't log in via the website either.  Against my better judgment I bought a second arlo base and cameras.  I should have gone with my first choice, but chose the familiar problems this platform brings, but it's been unusable for 2 days now.  

[Vtw]

Unable to sign in. I’m seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” . My network provider is Frontiier Communication and cellar provider is T-mobile.

[KatHat]

Tried this. Didn't work for me.

[Wuff]

Dawn, switching from wifi to cellular data does not work.  I have Optimum (NY) as my service provider (it also does not work with Comcast in IL).  The only way I can view recordings is by using my older iPad on which I did not download the 2.5.0 and 2.5.1 app updates.  The 2.4.9 version has continued to work.

[paddos]

Problem is not resolved! Working about 50% of time .... at least for Spectrum ISP customer. Curious if those that have said "it is working" can say it is "still" working ...

[RLeigh]

Cannot log in due to Internet Connectivity Issue still.  Devices: US Cellular on iPhone 7plusand iPad Pro and iMac with Wi-iFi through Spectrum. Through cell service ( only! ) can view LIVE feed only and historic Library only.  Please note: LIVE FEED is the only feature working and that only works through cellular connection. 

[Lrexx]

I’m in LA. It worked for about 10 minutes and then back to no connection or just crashed app.

[AlDavis]

Paddos:

Its been on and off again 3x in past hour in N. Texas via Spectrum.

[Bongeo]

AT&T for cellular, Spectrum for internet.  Base shows I'm connected to internet but cell says base station is offline. Camera light is amber. All connections are secured. Please Help!