Update: 5/28/18 @ 8:52PM Pacific
We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.
- Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.
Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.
Update: 5/28/18 @ 12:50PM Pacific
As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.
If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.
Update: 5/28/18 2:07AM Pacific
We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable. Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread.
Important Update 5/27/18 @ 11:00PM Pacific:
Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."
Update: 5/27/18 @ 10:19 Pacific
We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.
Original Post 5/27/18 @ 7:55PM Pacific
Hello Valued Arlo Customers,
We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.
-The Arlo Team
Love the special Netgear/Arlo Community website where Netgear encouraged and requested for help and information. Hundreds and hundreds of customers provide the information they request.... and.... oh wait! No, never mind. Just crickets (Yup, sarcasm).
I assume this site is set up for Netgear's customers to vent and think they're being heard while the company does nothing to communicate or respond to requests from it's customers to provide updates and basic information.
Netgear's Communications Director must be at the beach on vacation while Nest keeps an eye on her/his home and family members.
I am using an Apple I-Phone with AT&T as my provider. My husband is also using an Apple I-Phone but with Verizon as his provider. We have Comcast/Xfinity as our wifi provider. We are both having difficulty using the app and are both receiving the same error messages as you described.
My home computer iMac is also saying can’t find server when I try to log on to Arlo from there.
11:10 Eastern time. For a few minutes..I’m able to login on both iPhone & iPad.
WiFi on Spectrum network. Will see how long this lasts!
I think the company should give us all refunds on these wonderful systems. On this holiday weekend, we’ve been unable to get notifications & monitor our systems.
FIXED IT! Been working with this problem all day. Finally, disconnected power to main router and Arlo router. Waited a minute, then plugged main router back in - waited 5 minutes; then plugged Arlo router back in - waited 5 minutes. Everything working now.