Love the special Netgear/Arlo Community website where Netgear encouraged and requested for help and information. Hundreds and hundreds of customers provide the information they request.... and.... oh wait! No, never mind. Just crickets (Yup, sarcasm).
I assume this site is set up for Netgear's customers to vent and think they're being heard while the company does nothing to communicate or respond to requests from it's customers to provide updates and basic information.
Netgear's Communications Director must be at the beach on vacation while Nest keeps an eye on her/his home and family members.
I am using an Apple I-Phone with AT&T as my provider. My husband is also using an Apple I-Phone but with Verizon as his provider. We have Comcast/Xfinity as our wifi provider. We are both having difficulty using the app and are both receiving the same error messages as you described.
My home computer iMac is also saying can’t find server when I try to log on to Arlo from there.
11:10 Eastern time. For a few minutes..I’m able to login on both iPhone & iPad.
WiFi on Spectrum network. Will see how long this lasts!
I think the company should give us all refunds on these wonderful systems. On this holiday weekend, we’ve been unable to get notifications & monitor our systems.
FIXED IT! Been working with this problem all day. Finally, disconnected power to main router and Arlo router. Waited a minute, then plugged main router back in - waited 5 minutes; then plugged Arlo router back in - waited 5 minutes. Everything working now.