Arlo app won't connect via wifi but will connect via mobile data

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

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Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

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Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

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 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

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Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

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Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[012950]

My service providers are:

Cell svc Verizon
Wifi Frontier Communications.

[formerchef]

Still not working with tmobile and android phone

[rrensing]

We are on Spectrum in Dallas. Getting the “Sorry;we are having trouble logging you in because of internet connectivity issues. Do you want to try again. Please help. If I get off the WiFi and go off the cell I can log in and see everything but that is the message when on WiFi. Very frustrating!!!!

My internet works just fine as I am sending this while on my WiFi.

Thanks for any help!!

[frankeb22]

Cell - Android

Carrier - AT&T

WiFi provider - Spectrum

been working for the last year...  and over 24 hours, still not working

[Msimme]

1. I continue to have internet connectivity issues. My provider is Mediacom in Southern Delaware.  I am trying to connect using the App through Apple store on iphone and ipad.  I can connect to arlo if i use cellular data, but no luck on wifi.  

[jaerlo]

For now, it seems to be resolved for me. I'm a Comcast/Xfinity customer in Northern Colorado.

[kgmeehan]

I just forced my DNS to 8.8.8.8, fixed the name resolution issue and logged in fine.  

[bpen]

Getting the sorry; we are having trouble signing you in because of internet connectivity issues.  When I turn wi-fi off, it connects.  

I’ve had Arlo since November and it’s been great.  Upgraded to iPhone X a couple of months ago.  I had the option to use face recognition, worked fine until today.  And now, I get the above message. I deleted the ap and reinstalled. (Also reset modem, router, and base station/cameras.) on the first reinstall today on the iPhone X, I was given option for Touch ID.  Not thinking, I said yes.  Every time I tried to open ap.... it crashed.    I deleted and reinstalled and chose no to Touch ID. I never was given face recognition option.   

Still getting the the connectivity issue message when on wi-fi. 

Hoping you find a fix soon. 

[missicolie]

I am still not able to log on. It is still saying unavailable please try again later. I have At&T. Any help appreciated.

[KamoteQ]

ISP Frontier. Los Angeles area. iOS devices. Same login issues as others.

Bought the 3-camera Arlo Pro system last month at Costco. If this issue is not fixed by tomorrow afternoon then it'll be returned tomorrow night.

[Omar23]

Service provider - Spectrum 

OS - Apple and Android (I get the error on both devices)

works normal when I turn off the WiFi on my devices. 

[tampabaytim]

I keep getting the following message: We're sorry, Arlo is currently unavailable. Please try again later.
I use T-MOBILE on a Samsung Note 8 Android. My internet is working fine and every other app on my phone is working fine. Only Arlo has an issue.

[censworth3]

App not working on android phome

cannot get to arlo.netgear.com on computer using Chrome, Edge or Internet Explorer/ Windows 10 - says not inernet connection - obviously false

service provider: Spectrum

[blk_market]

Same. Bump for resolution.

[Terry-in-Texas]

ISP is Spectrum, Rockport TX, iOS 11.1
Disconnected base station, connected laptop to cable, worked fine. Just changed password 2 days ago at Arlo email prompting.

[Tfrost]

Can’t login as of 7pm pst 5/28
It’s been intermittent all day.
Spectrum
iPhone X

[AFrogie]

Issue seems to have resolved for me.  I was able to login with iPhone 7 Spectrum/AT&T at 4 PM in Hawaii. 

[tednc]

Adding the DNS server 8.8.8.8. Worked for me. Now able to see cameras on spectrum wifi

[Duner269]

Not able to log into ios app for Arlo. The app says, “we are having trouble signing you in due to internet connectivity issues” Is there a fix for this issue yet? My ISP is Spectrum cable internet in Yuma, Arizona.

[Khalvy]

No connection when i try to log in on Samsung galaxy s9plus phone. Google fiber for internet. Started 5-28-2018

[seafoam5]

Well, I have tried closing the app, deleting the app, restarting my ipad and iphone, downloading the app and it has not worked.  Getting the same error message.... ARLO do something.

[Tree910]

NC, spectrum, android

[HiloRain]

Was able to login succesfully twice in 5 mins between 4:08 and 4:13pm HST.   It now is back to "unavailable".   Hawaii, Spectum, Android.

[AlDavis]

We have a winner!

Change DNS to Google public 8.8.8.8 and it works via wifi.

[Blondechaos]

Deleting the app, restarting my phone then reinstalling the app has worked for me!