Arlo App Login issue

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

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Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

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Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

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 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

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Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

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Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[Paulcochiu]

It works on mobile network data. But doesn't work on my home WIFI.

I am in Sydney NSW Australia.

[Encryptic]

Same error as reported stating there is an internet connectivity issue.

ISP: AT&T Gigabit
App does not work from any iOS device on our local WiFi network. This includes the Apple TV app, two iPhones, and two iPads.

The app DOES work for us if we get off the local network and launch the app using Verizon LTE service from an iOS device.

[jkmail]

Spectrum WiFi

[GBart302]

Can't log into my Alro cameras at all.  Tried on our typically used iPad, iphone, samsung s8, and PC.  It seems like the whole Arlo website is down completely.  What's going on?!

[hafthor]

Can't login from app. Can't login from arlo.com website on laptop. https://arlo.netgear.com fails. My guess is that this is a problem with eero plus's dns - 75.75.75.75.

[nanoma]

Exact same problem here. I've been trying to troubleshoot this for half a day. Glad to find out the source of the problem is not with my router...

[Oldsaltme]

I have Verizon, and turned on Data, but still nothiong. Of course, WiFi works for other Apps on all three devices, Tech Support was worthless.

[Arloproblem]

Arlo Pro systems is not working. Phone app message "Sorry........". Laptop says not connected to internet (it is). Chat disconeted abbrubtly. Request to speak with supt. by phone not granted. I would not recommend buying this product at this time. Will update communtity if and when resolved.

[Kpjan99]

It only happens when i am connected to my spectrum wifi. If i am on my verizon plan it seems to work.

SOOOOOOO!!!!!!! ANNOYING!!!!!!

[Drpconsulting]

I can login through cellular Verizon but not through WiFi Frontier FiOS. This is on both Android and my wife's iPhone.

[Oakhouse]

What is the ETA on resolution. 4 hours with no updates. Still not working with WiFi.

[Tetsuo10]

Still can't log on from Wifi. I have Google Fiber.

[Kathleenw]

I am also having problem on iPad and iPhone. Just started tonight. I have rebooted modem and base station.  Tried logging in on laptop (from Firefox and Chrome) no success.  A friend of mine can still sign in on her account from her iPad via WiFi wupith no problem

[UlrichVonLychen]

Hi Dawn,
I'm still having the message “We're sorry, Arlo is currently unavailable. Please try again later" . My internet provider is Spectrum.

Thanks,

[Sham2809405]

Same issue here. I can log in fine with LTE, but not with wi-fi. I just bought the product yesterday, It worked fine yesterday, but It has not been working today.

[ziad]

I am having problems logging in over my WiFi; service provider through ISP Spectrum, North West Ohio. I can log in fine over AT&T LTE network. 

Thanks,
--ziad.

[ATC250R]

This is a joke.  I can't log on with my phone IF I am using wifi;  but if I turn wifi off and just use cellular data, it logs on ok.  Verizon cellular, Frontier internet (wifi).

I'm sick of this chit.  I'm done.  I have a base system and 3 Pro2 cameras for sale...cheap.  Arlo needs to add a "for sale" section in the forums.

[AncientGeek]

OOps... weird posting problems.  Duplicates.

[fancubed]

Anybody willing to try using the IP directly 52.48.182.199 in the URL, instead of arlo.netgear.com?
That works for me.

[Sivaporn]

Spectrum internet

Verizon cell

I still can not log on

[Ematt]

Central Texas area. With spectrum wifi and Android app.

[Mshinn65]

I cannot log int the App. How long is this issue going to last? Issue has been going on all day. Very disapointed 

[dougandersontx]

The Arlo team is not on my team by their own choice.

[Dlagman]

Still have issue with log in if im connected to my wifi.

[AnotherBrknArlo]

So I've waited to create an account and post but this has gotten out of hand. My arlo service went down at 10:30pm last nite and hasnt cone back. I've read 30 pages of nonsense of people trying to diy a solution but no replies from arlo other than "do our job for us" 

I'm boxing all of this up and returning to amazon in the morning. Im a single mother with an abusive ex-husband who likes to destroy car windows, tires etc. I needed this for my safety.