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Re: Wrong Invoice value

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deocamdata
Aspirant
Aspirant

How is possible and how I can fix this ? I try live chat but seams that are only solutions about devices. 

My subscription is Smart Premier Multicamera

 

Payment details Price
Arlo Smart Premier Multi Camera Monthly - Romania 12/4/2020 - 1/3/2021 € 7.55
Credit line (Sum of all Credits) € 0.00
Taxes Mini One Stop Shop € 1.44
Total € 17..98

 

dcfox1
Master
Master

You should try the support link below to call support. Yea the math doesn't work out unless i am missing something in your county. The two dots in the total don't makes sense either. Mabey a moderator will chime in. 

deocamdata
Aspirant
Aspirant

Live chat is only arbot ... and there is no references regarding the invoice issue.

There is no mal address for contact ....

 

 

dcfox1
Master
Master

Did you try calling them?

deocamdata
Aspirant
Aspirant

Without success

JessicaP
Arlo Moderator
Arlo Moderator

Hi deocamdata,

 

Have you tried contacting the Support Team with the given link here? You will find several options for contacting support in the provided link.

deocamdata
Aspirant
Aspirant

Visit our support center - not any information regarding my issue

Ask the Arlo Community - this is the reason that this topic was opened

Live chat - that is not in fact a live chat ... 

Open a case - this is about products

Give us a call - this seams to be the only solution. Unfortunately Romania is not on the list

  

JessicaP
Arlo Moderator
Arlo Moderator

The support team will be the ones who can help you with your invoice. Let me reach out to you via private message to gather more information from you.