Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

What happened to the basic service? I cannot set my cameras to work with it. Do I have to buy a su

Reply
Discussion stats
  • 3 Replies
  • ‎2020-01-02 02:01 PM
  • 3483 Views
  • 1 Like
  • 4 In Conversation
Cindy2
Follower
Follower
‎2020-01-02 02:01 PM
Have you done away with the free basic service?
0 Likes
Reply
Message 1 of 4
3,483
3 REPLIES 3
ShayneS
Arlo Moderator
Arlo Moderator
‎2020-01-03 05:09 PM

Hi @Cindy2 

 

The Legacy cameras, (Original wire free, pro, pro 2, Arlo Q, Q Plus) can be used with the basic plan as long as you do not upgrade to a new subscription. The newer devices will require a smart subscription.

0 Likes
Reply
Message 2 of 4
3,446
dmatt56
Star
Star
‎2020-01-16 08:54 PM
Why can’t I add my new Pro 2 to the existing system modes without paying for smart? The legacy modes work - why can’t it work with the new camera?
Reply
Message 3 of 4
3,331
jguerdat
Guru Guru
Guru
‎2020-01-17 06:39 AM

You can certainly add a Pro 2 camera without a subscription as long as you don't exceed the 5 camera limit.

0 Likes
Reply
Message 4 of 4
3,321
Discussion stats
  • 3 Replies
  • ‎2020-01-02 02:01 PM
  • 3484 Views
  • 1 Like
  • 4 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.