Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

What happened to the basic service? I cannot set my cameras to work with it. Do I have to buy a su

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  • ‎2020-01-02 02:01 PM
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Cindy2
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Follower
‎2020-01-02 02:01 PM
Have you done away with the free basic service?
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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-01-03 05:09 PM

Hi @Cindy2 

 

The Legacy cameras, (Original wire free, pro, pro 2, Arlo Q, Q Plus) can be used with the basic plan as long as you do not upgrade to a new subscription. The newer devices will require a smart subscription.

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dmatt56
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‎2020-01-16 08:54 PM
Why can’t I add my new Pro 2 to the existing system modes without paying for smart? The legacy modes work - why can’t it work with the new camera?
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jguerdat
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Guru
‎2020-01-17 06:39 AM

You can certainly add a Pro 2 camera without a subscription as long as you don't exceed the 5 camera limit.

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