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I have a total of 8 cameras. 4 with and 4 without the monthly subscription.
ALL of my 8 cameras were working fine until my CC expired and I had to renew
the subscription for 4 cameras. ALL 8 cameras were working perfectly, 4 with and 4 without
subscription. I just added my new CC information and now THREE cameras won't work anymore!
Message I am getting : This device is inactive. A paid Arlo smart subscription is required to active the device!
Subscribe now!
Meaning 3 of my cameras are NO LONGER WORKING now. I am NOT happy right now!
WHAT in the world is happening. I am about done canceling everything and sell the cameras.
The app is a pain in the behind since the last update plus NO individual sound alerts for each camera.
So frustrated right now.
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I have 8 Cameras, 2 Base stations since 2018
5 cameras with subscription and 3 cameras on the FREE base plan.
This morning I updated my CC information and the 3 FREE base cameras stopped working
shortly after.
I just got off a 1.5 hrs chat with ARLO. Was told once I chance my plan or subscription I can't go back to my original plan .
Ok, I have NOT changed anything since 2018 except my CC info this morning.
I had to provide serial nr.'s date and place of purchase etc etc. ?????
Conclusion. I now have to PAY a monthly fee for each of the 3 cameras on the FREE base plan or those cameras will NO longer work. WHAT???????
They don't provide , after years of complains, distinct sounds for individual cameras and no longer offer a FREE BASE plan.
Ready to sell ALL Arlo cams . Seriously fat up now.
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Hmmm I wonder if I have the same issue. Does your show the base station offline even thought\ it’s connected the internet?
I noticed when I logged onto the app it said I have no subscriptions...
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No message for base station
just on each individual camera I apparently no longer have a FREE BASE plan
anymore!
Message I am getting : This device is inactive. A paid Arlo smart subscription is required to active the device!
Subscribe now!
The 2K plan is $9.99 per month for 5 cams and $2.99 for each individual cam. the 4K plan is $14.99 for 5 cams and $4.99 for each individual cam. After 5 cams you get 50% off each additional cam. So you either PAY for their "service" or your cams are not operating. All this while there is still NO solution/option for an individual alert sound for each individual cam.
So 3 of my cameras are NO LONGER WORKING now unless I pay for each cam for "service" I am NOT happy right now!
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yup.
Chat person said the new plan only goes in effect if you change your plan or with a new sign up .
well I did NOT change anything. I updated my payment information because my CC was expired and miraculously
3 of my cams NO longer working now.
It was a waste of time and senseless to chat. Did not get anywhere. It all came down to I HAVE TO PAY for the 3 individual cams or I have NO service. the end!
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