Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2019-05-31 06:23 PM
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CameraAddict
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‎2019-05-31 06:23 PM

Upgraded to the Smart Premier for 10 cameras.  Only 5 cameras were showing on the "Smart Notifcations", the other 5 were not visible. 

 

Was on CHAT support, they had me cancel my plan and then reenroll. BUT, this eliminated the free month $9.99 and charged my credit card the full year $99. 

 

I feel ripped off since the free month trial of $9.99 was not longer available to me even though I did it the same day.  They should be smart enough to allow the free month since the changes are within the same day.  AND, I only did it since they had an obvious SW bug.  This is an ARLO issue, should not penalize the customer.

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JessicaP
Arlo Employee Retired
‎2019-06-05 11:23 AM

Hi @CameraAddict,

 

We're sorry to hear the experience you're going through. From looking at your case, it looks like our support team is doing our best to assist you. If you have any concerns, feel free to send a private message to me.

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