Signed up for Smart Plan and supposed to get first month free trial but got charged

[Hdtvee]

I installed my new cameras and last week received an email from ARLO to get the first month free trial on a Smart PLan.  When I signed up I was charged for the first month with no option for free trial.

I have been trying to contact someone at ARLO and have two case numbers floating around with no return email.

Any ideas?

Thanks.

[JessicaP]

Hey Hdtvee,

You mentioned you tried contacting the support team and got two case numbers. Let me reach out to you via private message to gather more information from you.