Arlo|Smart Home Security|Wireless HD Security Cameras

Requiring paid subscription even though I only have 4 active cameras?

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midget2000x
Guide
Guide

I have a a mix of Arlo (original) and Arlo Q cameras.  4 are active.  I am trying to activate another Arlo Q but I can't, the app and the site says "A paid subscription is required to activate the device."

 

According to this page, the "free" tier allows for 5 cameras

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

 

Any ideas?

Model: VMB3000 | Arlo Base Station, VMC3040 | Arlo-Q HD with Audio
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jguerdat
Guru Guru
Guru

It sounds like you're setting up a 6th camera which would mean you would need a plan for it. However, it used to be that you could deactivate cameras (in Settings, Subscription?) so a different one could be activated, keeping the 5 camera limit. I don't know if that's still there so poke around.

 

If you truly only have 4 cameras total and you're setting up a 5th one, that's different. Use the Contact Support link at the bottom here.