Arlo|Smart Home Security|Wireless HD Security Cameras
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Processing payments. Took a while for refund to come through.

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clknight72
Aspirant
Aspirant

This issue all started at the beginning of January where I received an email saying they could not process my payment. I called, and the agent asked me to cancel the subscription and re-enroll. So, I did what she said and then the next day I was double charged. It took 3 weeks to receive my refund. Then on Feb. 3rd I received another email saying they could not process my payment. Remember, I just had been refunded my money to the same card. I have as of yesterday contacted Arlo 8 times. I have spent hours on the phone and the problem is still not resolved. This morning 2/19/21 I have received another email saying they cannot process my payment they will cancel my subscription if it is not taken care of. I have spoken with supervisors and they are still unable to solve the problem. Also, you cannot even understand the agents or supervisors as they speak in broken english. I am to the point of just investing in another companies cameras.

JessicaP
Arlo Moderator
Arlo Moderator

Hi clknight72,

 

Let me reach out to you via private message to gather more information.

Davwee
Aspirant
Aspirant

This has nothing to do with the base station.

I can not pay you as Your system will not accept my credit card,

What do I do.

Model: VMB3000 | Arlo Base Station
clknight72
Aspirant
Aspirant

What are you talking about?? I didn't say anything about a Base Station!?!