Processing payments. Took a while for refund to come through.

[clknight72]

This issue all started at the beginning of January where I received an email saying they could not process my payment. I called, and the agent asked me to cancel the subscription and re-enroll. So, I did what she said and then the next day I was double charged. It took 3 weeks to receive my refund. Then on Feb. 3rd I received another email saying they could not process my payment. Remember, I just had been refunded my money to the same card. I have as of yesterday contacted Arlo 8 times. I have spent hours on the phone and the problem is still not resolved. This morning 2/19/21 I have received another email saying they cannot process my payment they will cancel my subscription if it is not taken care of. I have spoken with supervisors and they are still unable to solve the problem. Also, you cannot even understand the agents or supervisors as they speak in broken english. I am to the point of just investing in another companies cameras.

[JessicaP]

Hi clknight72,

Let me reach out to you via private message to gather more information.

[Davwee]

This has nothing to do with the base station.

I can not pay you as Your system will not accept my credit card,

What do I do.

[clknight72]

What are you talking about?? I didn't say anything about a Base Station!?!