Arlo|Smart Home Security|Wireless HD Security Cameras
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Problem connecting base showing offline

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  • ‎2021-01-01 03:36 AM
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Duncan-777
Aspirant
Aspirant
‎2021-01-01 03:36 AM
My base station has all the lights lite green, but I am getting the following on the app "Your Base Station is offline. Check if it is powered up and connected to the Internet. Visit support.arlo.com for help".

Is there a problem at the Arlo server end today?
 
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Duncan-777
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‎2021-01-09 01:22 AM

Thanks for your help, I had another new base station. I installed that which solved the problem.

View solution in original post

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jguerdat
Guru Guru
Guru
‎2021-01-01 07:11 AM

Try force closing the app and/or rebooting the phone. There's also a link for system status near the top of the first page when you log in here.

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Duncan-777
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‎2021-01-09 01:22 AM

Thanks for your help, I had another new base station. I installed that which solved the problem.

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