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Problem connecting base showing offline

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Aspirant
Aspirant
My base station has all the lights lite green, but I am getting the following on the app "Your Base Station is offline. Check if it is powered up and connected to the Internet. Visit support.arlo.com for help".

Is there a problem at the Arlo server end today?
 
Model: VMB4000 | Arlo Pro/Pro2 Base Station

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Aspirant
Aspirant

Thanks for your help, I had another new base station. I installed that which solved the problem.

View solution in original post


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Guru Guru
Guru

Try force closing the app and/or rebooting the phone. There's also a link for system status near the top of the first page when you log in here.

Aspirant
Aspirant

Thanks for your help, I had another new base station. I installed that which solved the problem.

View solution in original post