Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

I got charged for upgrade but cameras did not upgrade

Reply
Discussion stats
  • 1 Reply
  • ‎2019-03-20 10:15 AM
  • 640 Views
  • 0 Likes
  • 2 In Conversation
Dtruth77
Follower
Follower
‎2019-03-20 10:15 AM

I was charged $9.99 for upgrade but cameras did not upgrade

Labels:
Preview file
82 KB
0 Likes
Reply
Message 1 of 2
640
1 REPLY 1
JessicaP
Arlo Employee Retired
‎2019-03-21 07:56 AM

Hi @Dtruth77,

 

Does your subscription show on the Arlo app? You can check this by going to the app/web > Settings > Subscription. If you don't see it, contact our support team so they can help you with that: Arlo Support

0 Likes
Reply
Message 2 of 2
619
Discussion stats
  • 1 Reply
  • ‎2019-03-20 10:15 AM
  • 641 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.