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How do I get my 12 month free subscription? Asking code? Bought it in Australia.

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Cyber4me
Aspirant
Aspirant

How do I get my 12 month free subscription ?
When I go to subscription it asks for a code???.
Its the my first system bought in Australia

Model: VMB5000 | Arlo Ultra SmartHub
JessicaP
Arlo Moderator
Arlo Moderator

Hi Cyber4me,

 

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Cyber4me
Aspirant
Aspirant

I cant find any help under support, wouldnt it be simple to just tell me where to find this code?

 

Model: VMB5000 | Arlo Ultra SmartHub
JessicaP
Arlo Moderator
Arlo Moderator

The support team can help with seeing more information about obtaining your free subscription. When you click on the provided link, you should be able to scroll down and see the option to chat, create a case, or call the support team. 

ONEGGT
Aspirant
Aspirant
Can you please just tell us where the code is. Why do you say it's on the receipt when it's not.
Model: VMB4540 | Arlo Pro 3 SmartHub