Arlo|Smart Home Security|Wireless HD Security Cameras

Can't manage cameras in Smart Premier

Reply
Discussion stats
  • 4 Replies
  • 278 Views
  • 0 Likes
  • 3 In Conversation
cic
Follower
Follower

I can't find the option to manage my cameras in the Smart Premier plan.   I used to be able to move cameras in and out of the plan.   I can't find this in the web interface any more?   I have a 10th camera I want to add to my ten camera plan (currently with nine).   How do I do this now?

4 REPLIES 4
jguerdat
Guru Guru
Guru

I would suspect that may be due to the current plans being unlimited so the app/web may have dropped that feature. Canceling the existing plan and adding a current one would make it a moot point.

Dynamacrtm
Aspirant
Aspirant

Ok i've figured this one out. So the traditional manage camera page in app and web browser seems to have disappeared and if you click on this via an de-activated camera it just takes you to the subscription plan page. What you can do now is go to smart notifications under arlo smart section and you can edit the active cameras from there. The issue for me was that the currently deactivated cameras on my account were not visible (i have more than 10 cameras) so I had to remove those deactivated cameras, deactivate a camera I don't need to free up space and then re-add the camera that i want to activate to my account. Then the new camera will be added to the activated camera section. 

Dynamacrtm
Aspirant
Aspirant

@jguerdat wrote:

I would suspect that may be due to the current plans being unlimited so the app/web may have dropped that feature. Canceling the existing plan and adding a current one would make it a moot point.


The new plans are also more expensive and has shorter cloud storage timeframe. So it makes sense to hold onto the legacy plans if you don't need more than 10 cameras active at any one time. 

jguerdat
Guru Guru
Guru

The current plans are absolutely more expensive. However, they both support 60 days of cloud recordings which I don't believe is shorter than the legacy plans ever supported. In any event, as long as your setup works for you, there's no need to change unless somehow forced to do so.