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Can't Subscribe to a Plan - Arlo Pro 3

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Aspirant
Aspirant

hi guys

Can't Subscribe to a Plan

got a Arlo Pro 3 kit (2 cam + hub)

everytime I try to setup a suscription nothing happens...

I can do local storage (via usb drive) but no cloud at all

 

both cams are H9 hardware

firmware 1.060.10.18_749_4b65ff8

 

regards,arlo subscription.PNG

Diego

Model: arlo pro wire-free

Accepted Solutions
Hero
Hero

@demongeb wrote:

thanks,

last one:

I'm in Costa Rica, I got some friends using Arlo (previous model pro2) here in CR...

and they do have cloud storage...

 

any ideas?

Regards.


The Pro2 and older do not need a smart subscription for free 7 day cloud storage but the Pro3 and up do so that may be why they have it. Those cams were part of the Legacy program and were grandfathered in when Arlo change their policy. 

View solution in original post

Model: VMB4540 | Arlo Pro 3 SmartHub

All Replies
Hero
Hero

The smart plan is not available in some countries that may be your issue. 

Arlo subscription plans and cloud recording

Model: VMB4540 | Arlo Pro 3 SmartHub
Aspirant
Aspirant

so if my country is not listed

then, no cloud for me at all?

thanks mate.

Hero
Hero

@demongeb wrote:

so if my country is not listed

then, no cloud for me at all?

thanks mate.


Yes unfortunately. Not sure why but may be government or other issues preventing it. 

Aspirant
Aspirant

thanks,

last one:

I'm in Costa Rica, I got some friends using Arlo (previous model pro2) here in CR...

and they do have cloud storage...

 

any ideas?

Regards.

Hero
Hero

@demongeb wrote:

thanks,

last one:

I'm in Costa Rica, I got some friends using Arlo (previous model pro2) here in CR...

and they do have cloud storage...

 

any ideas?

Regards.


The Pro2 and older do not need a smart subscription for free 7 day cloud storage but the Pro3 and up do so that may be why they have it. Those cams were part of the Legacy program and were grandfathered in when Arlo change their policy. 

View solution in original post

Model: VMB4540 | Arlo Pro 3 SmartHub
Aspirant
Aspirant

Awesome!

Thanks man...