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Can't Subscribe to a Plan - Arlo Pro 3

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demongeb
Aspirant
Aspirant

hi guys

Can't Subscribe to a Plan

got a Arlo Pro 3 kit (2 cam + hub)

everytime I try to setup a suscription nothing happens...

I can do local storage (via usb drive) but no cloud at all

 

both cams are H9 hardware

firmware 1.060.10.18_749_4b65ff8

 

regards,arlo subscription.PNG

Diego

1 ACCEPTED SOLUTION

Accepted Solutions
dcfox1
Master
Master

@demongeb wrote:

thanks,

last one:

I'm in Costa Rica, I got some friends using Arlo (previous model pro2) here in CR...

and they do have cloud storage...

 

any ideas?

Regards.


The Pro2 and older do not need a smart subscription for free 7 day cloud storage but the Pro3 and up do so that may be why they have it. Those cams were part of the Legacy program and were grandfathered in when Arlo change their policy. 

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6 REPLIES 6
dcfox1
Master
Master

The smart plan is not available in some countries that may be your issue. 

Arlo subscription plans and cloud recording

demongeb
Aspirant
Aspirant

so if my country is not listed

then, no cloud for me at all?

thanks mate.

dcfox1
Master
Master

@demongeb wrote:

so if my country is not listed

then, no cloud for me at all?

thanks mate.


Yes unfortunately. Not sure why but may be government or other issues preventing it. 

demongeb
Aspirant
Aspirant

thanks,

last one:

I'm in Costa Rica, I got some friends using Arlo (previous model pro2) here in CR...

and they do have cloud storage...

 

any ideas?

Regards.

dcfox1
Master
Master

@demongeb wrote:

thanks,

last one:

I'm in Costa Rica, I got some friends using Arlo (previous model pro2) here in CR...

and they do have cloud storage...

 

any ideas?

Regards.


The Pro2 and older do not need a smart subscription for free 7 day cloud storage but the Pro3 and up do so that may be why they have it. Those cams were part of the Legacy program and were grandfathered in when Arlo change their policy. 

demongeb
Aspirant
Aspirant

Awesome!

Thanks man...