Been charged again five months after signing up for 1-year account

[Antrim48]

Can anyone find a contact email address for accounts please.  I have been charged again 5 months after signing up for a 12 month account. I cannot find any cotact details for account queries on the website.....  Raises concerns!!

[StephenB · Accepted solution]

I'd use regular support for this.  https://www.arlo.com/en-us/support/contact.aspx

[Antrim48]

Thanks for that. It worked. 53 minutes on the phone to be told the matter would be escalated, but no further action heard!  Appreciate your link.

[JessicaP]

Hi Antrim48,

If you haven't heard back from the support team yet, let me reach out to you via private message to gather more information from you.