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Helderzicht
Aspirant
Aspirant

Every month I get 2 emails telling me ARLO didn't succeed in charging my MasterCard. Every time I in MY ARLO I check the details of my subscription and update the already correct data of my credit card. On this side there are no problems. Can ARLO check their side?

3 REPLIES 3
JessicaP
Arlo Employee Retired

Hi Helderzicht,

 

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Helderzicht
Aspirant
Aspirant

I checked my profile and payment data and reloaded them. Will wait and see if everything goes well next time.

LoriW
Aspirant
Aspirant

I got a charge of $1.01 on my card, I cannot contact support with the telephone numbers given.  I did not purchase anything & there is no reason for this charge. I had to cancel my card!  This is a difficult ordeal since it is the Holidays!