Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo and Arlo Pro. FREE SUBSCRIPTION REMOVED. I NOW HAVE TO PAY???

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Guru Guru
Guru

@drb1 wrote:

 

Can we have our Ultra cameras use all the features we bought them for and have it save to other cloud subscriptions like Google or Apple. Sounds like a much smarter and cheaper way (and in many instances free and with high security) of using the expensive setup Arlo sold us?


It would be nice if you could choose from various cloud storage providers.  Personally I'd like to be able to store the recordings on my home NAS.  But you can't do either now.

 

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Aspirant
Aspirant

That takes the cake. Sorry, Arlo took our cake as well. All when people are losing their jobs by the thousands!

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Tutor
Tutor

Hi StephenB,

 

When I went to the Arlo.com website to view their products, I was presented with the NZ version of the website. As a consumer living in the NZ market, this should be sufficient information on which to base my purchasing decision. For whatever reason, it appears they decided to tailor their product offering differently to different markets. I think this is the source of the confusion on this forum.

 

I didn't receive the box the product was in until I went to the store to buy it, having already made my purchasing decision. In the event that the box said something different in small print to what was advertised on their website, I'm pretty confident this wouldn't make a lot of different in the eyes of consumer rights bodies, given that the website would still have effectively been false advertising.

 

As I've previously stated, I was never notified of having subscribed to a plan, free or otherwise, in any way. As demonstrated, what's true in America isn't necessarily true in other markets for the same product, so I would be cautious not to state with certainty how the product is for all markets, unless you're part of the core team that designed the product offering.

 

Cheers

Rob

Model: VMB4540 | Arlo Pro 3 SmartHub
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Guru

@robsilv wrote:

When I went to the Arlo.com website to view their products, I was presented with the NZ version of the website. As a consumer living in the NZ market, this should be sufficient information on which to base my purchasing decision. 


I think the NZ website simply had an error (Arlo forgot to update the page when the Ultra came on to the market in early 2019).   Only Arlo can say for sure, but the KB articles describing the subscription terms have never included such geographic tailoring (other than pricing). 

 

Either way, you looked at the website, and based your purchase decision on what it said.  So from your point of view, their intent doesn't matter.  Of course any remedy would need to be worked out with Arlo.  Maybe PM @JamesC using the envelope icon in the upper right of the forum page.

 

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Aspirant
Aspirant
I totally agree mine are doing the same