Arlo Smart Premier Plan available for South America (Ecuador).

[JuanSe]

PLAESE ENGINEERS HELP!

I JUST BOUGHT 4 MORE CAMERAS, THAT ARE USELLES UNLLES I CAN UPGRADE TO A BETTER SMART PLAN. 

PLEASE READ DE CONVERSATION WITH SUPPORT CONTACT:

Christine A

Hi . Thank you for choosing Arlo.

8:48:48 PM

My name is Christine with Expert ID 46533. How may I assist you today?

8:48:53 PM

Me

hi

8:51:05 PM

So im trying to do upgrade to my occunt

8:52:04 PM

but the site dont aloud me

8:52:15 PM

i try in diferent browsers still dont work

8:52:30 PM

i want to upgrade to up to 10 cameras

8:52:43 PM

99$ per year

8:52:48 PM

Christine A

I will be glad to assist you today. Before we proceed, may i have the email address that was link to your arlo account please?

8:53:42 PM

Me

ponzonio@hotmail.com

8:54:47 PM

Christine A

Please bear with me for a moment.

8:56:06 PM

Me

ok

8:56:18 PM

Christine A

Thanks for patiently waiting.

8:57:24 PM

Upon checking, I have tried to checked on our system and it shows that you set up device on country Ecuador.

8:58:02 PM

Moreover, I see that subscription for upgrading on your country is not yet available.

8:58:34 PM

For more information, please see this link https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

8:58:47 PM

Me

So the solution to make the upgrade is ?

9:00:42 PM

Christine A

I apologize however, you can upgrade the arlo system if the country was not available for subscription.    WHY ????? ALOUD PLANS FOR SOUTH AMERICA

9:01:40 PM

Me

"you can upgrade the arlo system if the country was not available for subscription". How?

9:02:30 PM

you can or you cant

9:02:51 PM

?

9:02:55 PM

Christine A

You can't

9:02:56 PM

I'm sorry for the confusion.

9:03:08 PM

Me

Change my country to United States so i can change the plan ?

9:04:12 PM

So i just bought 4 more cameras that are going to be useless?

9:04:51 PM

Christine A

It was available on the selected countries on the link that i have provided. Hence, we don't have an option to change the country on our end. By the way, may i know where are device right now?

9:04:57 PM

Me

In Ecuador

9:05:17 PM

Christine A

As I mentioned earlier, we can't change it since the device was located on Ecuador and we don't have an option on our end.

9:06:05 PM

Me

What happen if you run my credit card and try ?

9:06:51 PM

Christine A

It will not proceed either for charges and upgrading.

9:08:59 PM

Me

Ok Christine, I understand

9:09:46 PM

maybe can you help with the contact of your superior

9:10:06 PM

or some one that can help me

9:10:13 PM

Christine A

Actually, same information will be provided however, I will take note your request on our Engineers to make it available on your country.