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Hi, I have 5 Arlo Pro camera’s on the free 7 day recording plan, I recently purchased an Arlo Ultra with free 12 month Smart plan (2 weeks ago). Only the Ultra is linked to the Smart plan and the other camera are left on free 7 day plan (for faster notifications). The issue is that my library recently went blank for the Pro cameras and it appears to treat them as devices without a subscription, whereas they should still get the 7 day recordings? The library came back about a week ago (apparently there was a global issue linked to smart plans) and have now disappeared again with a blank library, please help?
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Server issues could be the problem but I would try rebooting the base and then reboot the phone and reinstall the app. Also try the web client to see if it's the same thing.
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I have a Q camera which has "disappearing" cloud recordings at the moment. The current suggestion is to remove all devices (in your case) from Settings, My Devices and start fresh. That should restore recordings and maybe get your old ones back. Be sure to note all settings, Modes, rules, etc. to speed the rebuild.
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