Arlo|Smart Home Security|Wireless HD Security Cameras

Tried to connect security light to bridge, fail. Tried reinstalling app and bridge.

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ThaMachine
Aspirant
Aspirant

Connected bridge to network, all good. Tried to connect security light to bridge, fail.
Lights turn blue on both devices but goes off on bridge before sync.
Tried reinstalling app, removing and reinstalling bridge, distances of devices good range, all works except the blue light on bridge goes out just before sync error.
App version and iOS version up to date.

The unit is brand new

Model: ALS1101 | Arlo Security Light
JessicaP
Arlo Moderator
Arlo Moderator

Hey ThaMachine,

 

Try removing the battery from the Arlo Security Light and re-inserting it back and make sure that the LED on your Arlo Bridge blinks blue after syncing the Sync button on your Arlo Security Light and then tapping "Continue" in the Arlo app during setup.

 

If you still have problems, you can try out other troubleshooting steps here: I'm not able to set up my Arlo Security Light; what do I do?

ThaMachine
Aspirant
Aspirant
Thank you and I tried it, still does not work. I have Arlo cameras and video doorbell. This item did not work. I returned it
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