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Bridge Not Connecting and Arlo App Not Letting Continue Even When Bluetooth is Enabled

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b1gg33k
Guide
Guide

My Arlo light bridge stopped connecting and I reset the switch to reconfigure.  When I use the Arlo app on both an iPhone and iPad and select to add a new device followed by Light Bridge I am instructed to turn on bluetooth.  Bluetooth is enabled on both the iPhone and iPad and the option to "Continue" is never enabled.

 

I am unable to reconfigure and add the Light Bridge to my Arlo account.

 

Thanks for any guidance and assistance.

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Model: ALS1101 | Arlo Security Light
jguerdat
Guru Guru
Guru

Have you rebooted the phone and reinstalled the app?

migman_2001
Luminary
Luminary

10/22/2020

I just purchased a 3 light set.  I ran into this same problem.

Using iPad.  What I found is that need to be done is go into the settings on iOS and scroll down to the Arlo app.  Click on Arlo app and turn on Bluetooth and camera.   Then restart the install process within the arlo app.  This worked for me.   

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