Battery Lasts only a few days

[CCrosby82]

I have had my Arlo security light wire-free camera for over a year and everything was working fine until a month ago. The camera's battery only lasts for about 7 days and it used to last a lot longer. I have not changed the location and I do not have any videos stored on the device. I am not sure what has caused the change in the battery performance. 

[jguerdat]

You mention the security light but selected a spotlight camera - which is it?

Assuming it's the light, you might want to create a custom mode that triggers a camera when the light is triggered. That would help determine if the light is being triggered a lot, causing the battery to deplete. Of course, it's also possible it's a battery or light problem. If you have another battery (or device that uses the same battery) try swapping around to see if the problem follows the battery.

[CCrosby82]

Here is the serial number A47A177UA3434 I can’t seem to find a model information. The spotlight isn’t on while I’m in the office and at night no one is there.

[CCrosby82]

How do you make a custom mode?

[StephenB]

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@CCrosby82 wrote:
The spotlight isn’t on while I’m in the office and at night no one is there.

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Is the camera armed when you are in the office?  If it is, consider disabling it when you are active in the office.

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@CCrosby82 wrote:
Here is the serial number A47A177UA3434 I can’t seem to find a model information. 

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This is a user-to-user forum, and the serial number doesn't help us identify the model. 

The "Arlo Security Light" is just a light with a motion sensor - no camera.  Here's a photo:

If you do have a camera with a spotlight, then you should be able to find a label on it somewhere that begins with VMC.  If the housing can be opened, then open it and remove the battery.  You should then find the label inside.

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@CCrosby82 wrote:
How do you make a custom mode?

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Read this:

• https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them
  

[CCrosby82]

Mine is a camera

[StephenB]

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@CCrosby82 wrote:

Mine is a camera

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Good, that helps.

• Does your camera housing open with a push button?  Or is the camera housing fully sealed?
• Is there a flap on the bottom that opens for charging?  If so, is the serial number and QR code underneath the flap?

[CCrosby82]

Ok the camera has a flap that seals and there is a QR code underneath the flap. I fully charged the camera on Monday and now it says it is at 13%. 

[jguerdat]

Have you tried viewing the battery level with both the app as well as the web client (https://my.arlo.com)? There can be a difference in what's displayed depending on how you view the level.

[CCrosby82]

I can try but the camera just shuts down and won't work and sees the battery is dead. 

[jguerdat]

It may be faster/best to use Settings, Support to see about a replacement. This requires a subscription to contact by phone.

[CCrosby82]

So I have to pay for support in order for it to be fixed... that is ridiculous. I guess I will just buy a different brand of camera. So disappointing that it messes up one month after the warranty. 

[StephenB]

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@CCrosby82 wrote:

So I have to pay for support in order for it to be fixed... 

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They don't repair them anyway.  If you are out of warranty, they'd likely offer you a discount on a replacement.

Have you tried moving the camera into a (different) low-motion area, and then see if the charge lasts longer?

[CCrosby82]

I definitely thought the camera would last longer than a year. I will be looking at different brands. This has been a very frustrating process.