Arlo security bridge light is staying in "solid purple"

[Gulp]

Hi

My bridge is staying in "solid purple". I have tried a factory reset by holding the button in 15 sec. but it is still in "solid purple".

[JamesC]

Solid purple indicates the bridge is booting up. This takes about 60 seconds.The LED should then change to blinking amber and you can continue setup. Take a look at the video here for setup instructions: How to Set Up the Arlo Security Light System

JamesC

[Gulp]

Hi

It has been  "solid purple" for over 4 hours now?

[JamesC]

That's definitely not normal behavior. And you've tried the manual factory reset process listed here:

Perform a factory reset and try the setup process again:

1. Unplug your bridge and then plug it back into a wall outlet.
2. Wait until the LED changes to solid purple, then press and hold the Sync button.
3. Continue holding the Sync button until the LED changes to solid amber, about 15 seconds, then release the Sync button.
4. Wait until the LED changes to blinking amber, about 90 seconds.
   Your bridge is now reset to factory default settings.
5. Try the setup process again.
   For more information, see How do I set up my Arlo Security Light system?.

[Gulp]

yes i tried that.. only solid purple

[JamesC]

Gulp,

It sounds like there may be a problem with the bridge. Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC