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Simply, the battery will not charge. The light works fine on AC power but when, after charging (and unplugging/re-plugging the battery) the light immediately dies and shows no sign of life, at all, on battery power.
I joined Arlo chat today but waited an hour without being able to connect. I also can’t get through on the customer service phone number.
If the battery was allowed to fully deplete, there's a process detailed here in an FAQ as to how to get it charged again. Basically, it's plugging it in at least 6 times to get enough charge in the battery to allow it to then fully charge. If you have other devices that use the same battery, I'd try swapping them around to see if it's the battery or light.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.