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Arlo Light receiving notifications but not triggering camera. Tried rebooting/re-logging.

I have an arlo light down the end of my driveway,mainly to trigger a camera at my fro door earlier and get a longer recording.it has worked for several weeks flawlesly but for the past few days the light triggers,i get a notification and if its dark the light comes in,but it isnt triggering the camera and recording.
As a test if i walk up the drive,trigger the light(notification but no record) then walk up the drive to within range of the camera it will then trigger and record as expected.
Its definitely not a mode or rule problem as it used to work and i have tried all the log out/in reboothub/bridge/cameras/light etc dozens of times.
Any ideas please

Model: VMC3030 | Arlo Wire-Free Camera
Message 1 of 8
Guru

Re: Arlo Light receiving notifications but not triggering camera. Tried rebooting/re-logging.

Have you tried a new mode as a test?

Message 2 of 8
Aspirant

Re: Arlo Light receiving notifications but not triggering camera. Tried rebooting/re-logging.

hey i'm new here, i'm from belgium and sorry for the possible writing errors.
I also have this problem arlo licht gives a message, this is in turn triggered to a camera, but does not record a video.
when I look at my devices during a message, I see the orange movement symbol light up, the camera LED lights up, siren goes off but no image recording, which may be the problem. grt, lorenzo

Message 3 of 8
Arlo Moderator

Re: Arlo Light receiving notifications but not triggering camera. Tried rebooting/re-logging.

Hi Lorre,

 

Have you tried what jguerdat mentioned above to try testing?

Message 4 of 8
Star

Re: Arlo Light receiving notifications but not triggering camera. Tried rebooting/re-logging.

Same here.  I am using Ultra cameras and base which I think might be the issue.  This worked fine with my Pro cameras and base

Message 5 of 8
Highlighted

Re: Arlo Light receiving notifications but not triggering camera. Tried rebooting/re-logging.

Tried everything suggested by tech support,they now admit there is a known software bug they are working on so for now they are just very expensive motion triggered lights
Model: VMC3030 | Arlo Wire-Free Camera
Message 6 of 8
Arlo Moderator

Re: Arlo Light receiving notifications but not triggering camera. Tried rebooting/re-logging.

Our development team is investigating reports where there is no recording from the Arlo camera when using cross-triggering with Arlo Security Lights. When we hear more information or update, we'll be sure to update the community. We appreciate your patience and understanding.

Message 7 of 8

Re: Arlo Light receiving notifications but not triggering camera. Tried rebooting/re-logging.

I presume theres
Still no update as it still doesnt work,i am actually un-installing these lights sometime in the next week As they are if no use as just a security light,i may as well just fit mains powered very bright cheap ones.
Message 8 of 8