Arlo|Smart Home Security|Wireless HD Security Cameras

Xperia Android phone, Arlo Secure has stopped error

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Batterylife
Tutor
Tutor

The new version is no longer working on my Xperia Android phone. It gives the message Arlo Secure has stopped. I click on the on Send Feed Back and it disappears off my screen. I've reinstalled and rebooted the phone - just the same. On my wife's One Plus phone it is working. We've had this system for about 4 years, so this looks like a change in the app. 

 

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JamesC
Community Manager
Community Manager

What Android OS version are you using on the Xperia device?

 

JamesC

Batterylife
Tutor
Tutor

Hi James, I'm using android 8.0.0

JamesC
Community Manager
Community Manager

Batterylife,

 

We have a new version of the app coming soon that we believe will resolve this issue. Would you like to test the new version to see if that resolves the issue?

 

JamesC

Batterylife
Tutor
Tutor

Yes please.

Cheers, Stuart 

JamesC
Community Manager
Community Manager

Batterylife,

 

Great. I will reach out to you in a private message with additional instructions once I have confirmation from the dev team that we can proceed.

 

JamesC