Vms3430 - keeps saying offline

[Firefighter25]

I have been trying for 2 weeks to connect to my base. It keeps on saying OFFLINE. There is no number to call and my model is and older one. Someone please help me!

[Firefighter25]

I have been trying for 2 days to get my older Arlo model VMS3430 to connect. Everything is OFFLINE. Customer service is useless.

[Dannybear]

Can you provide more details on the system you have. The camera model should be on a label inside the battery compartment, and base maybe on label underneath.
If not already try power cycling the modem, router and base that order, allow 10mins for each to reboot in sequence. Report what the base station LEDs are doing when completed.

[Firefighter25]

Sure the base model is VMB 3500. Serial number is 5BF6947DA084C. Mac address is A411620F2CBD

[Dannybear]

Refer to the user manual link below.

https://www.arlo.com/en-us/images/Documents/Arlo_Wirefree/arlo_wirefree_um.pdf

See page 8 for LEDs and page 63 for troubleshooting.

What arlo App are you using? Phone app or web portal browser.

[StephenB]

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@Firefighter25 wrote:
I have been trying for 2 days to get my older Arlo model VMS3430 to connect. Everything is OFFLINE.

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Does that include the base?  What LED status are you seeing? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

[Firefighter25]

Phone application

[Firefighter25]

My Model is an older one the base is small and round. The lights are all on and they are green.

[StephenB]

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@Firefighter25 wrote:
Phone application

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Try a PC browser (my.arlo.com).

[Firefighter25]

I have a laptop. Would that work?

[TomMac]

Yes... via browser

BTW, those are the original Arlo HD cameras that use 4-123 cells

Also, one the base is recognized by the Ethernet/internet, you can manually sync the cameras by just pressing the sync button on the base and then the camera ( camera within 3 ft of base )

[Firefighter25]

The base is the original one that first came out. I have a little round one with all 3 lights green constantly. They are not blinking and I deleted all camera's off my profile thinking I can read them on. What a mistake I did

[Firefighter25]

The base is the original one that first came out. I have a little round one with all 3 lights green constantly. They are not blinking

[Firefighter25]

I deleted all camera's off my profile thinking I can read them on. What a mistake I did

[StephenB]

Is the base station in the account?

[Firefighter25]

I do not have an account with Arlo. Can I just purchase a newer base and have my 4 cameras connect

[Firefighter25]

Yes.

[StephenB]

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@Firefighter25 wrote:
I do not have an account with Arlo. Can I just purchase a newer base and have my 4 cameras connect

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You must if you are trying to add cameras.  I'm not asking if you have a subscription.

[Firefighter25]

Can I just purchase a newer Arlo base and connect my 4 older camera's to the new machine?

[StephenB]

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@Firefighter25 wrote:
Can I just purchase a newer Arlo base and connect my 4 older camera's to the new machine?

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A current base is compatible with your cameras.  https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

I don't know whether it will solve your problem or not.

[Firefighter25]

How can I purchase the VMB4500 MODEL?

[Firefighter25]

Ok... So how can this problem be fixed??

[StephenB]

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@Firefighter25 wrote:
Ok... So how can this problem be fixed??

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It would help if you answered my question on whether the base is currently in your account or not (answering it here: https://community.arlo.com/t5/Arlo-Secure/Vms3430/m-p/1852549#M715).

I think you misunderstood the question, and assumed I was asking if you had a subscription.

BTW, you now have three open threads on the same problem - that will definitely create confusion, as various people here reply on the different threads.

[Firefighter25]

When we got the Arlo monitoring was free so we never subscribed to a monthly fee.

[Dannybear]

The 7days cloud library is free for these older camera systems. Warranty finished years ago but they still offer support if you have a subscription plan in place.