Unit showing offline

[flviberg]

Hi, I have 3 base stations all showing correct status (activated, timeplan) on the arlo app on my Iphone. I have since many years given my wife access and the info shown on her phone in the arlo app has been identical to mine. Now since 3 weeks two out of the three units shows offline on her phone. Tried to logout and reinstall app but no change. Any input?

[StephenB · Accepted solution]

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@flviberg wrote:

Hi, I have 3 base stations all showing correct status (activated, timeplan) on the arlo app on my Iphone. I have since many years given my wife access and the info shown on her phone in the arlo app has been identical to mine. Now since 3 weeks two out of the three units shows offline on her phone. Tried to logout and reinstall app but no change. Any input?

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This is a bug that Arlo is investigating.

There is a workaround -just have your wife use your credentials on her phone.  Arlo used to restrict logins to one at a time, but they changed that some months ago.  So you can now both share the same credentials.

[flviberg]

Great thanks!