Unable to update to Secure Plan Plus

[Legends92]

I currently have nine cameras subscribed to the old plan. Trying to update my plan. When I click on the Subscribe Now button, nothing happens. I tried two different computers and two different browsers. Any suggestions?

[jguerdat]

Try removing the existing subscription(s) and then subscribe fresh.

[Legends92]

I’ll do it as a last resort. Raised a case with support. Let’s see what they recommend.

[Legends92]

Support just got back to me with the following:

“After checking, our team informed that we have this issue already reported and we are working on it and once we get an update we will keep you posted.”

[dcfox1]

@Legends92   I just upgraded several hours ago and it went through. To the right of my current sub I clicked "change plan" link (not the upgrade now button) and proceeded from there. 

[Legends92]

Yup, Chrome/Safari on iPhone. Chrome on Mac and Chrome/Edge on Windows.

[dcfox1]

Did you select the change plan link instead of the subscribe now button at the start? 

[Legends92]

This is what happens when using Chrome on the iPhone. It never stops clocking.

[Legends92]

Yup, first click on Change Plan then attempt to subscribe.

[dcfox1]

Weird, worked here on window PC with Edge just hours ago. 

[StephenB]

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@dcfox1 wrote:

Weird, worked here on window PC with Edge just hours ago. 

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@Legends92 :  I suggest trying this on a PC using my.arlo.com (either Mac or Windows).

[Legends92]

As stated earlier, I have tried Chrome on Mac and Chrome/Edge on Windows.

[StephenB]

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@Legends92 wrote:
As stated earlier, I have tried Chrome on Mac and Chrome/Edge on Windows.

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Sorry, it's a long thread now, and I missed that.   Change Plan of course ought to work.

[Legends92]

Can Arlo on my behalf change my plan? I can be saving money, but I’m now waiting for someone to fix the issue, which who knows how long it will take.

[Legends92]

Support is now telling me that I must first cancel my current plans before purchasing the new plan.

I just attempted to cancel and now I'm stuck where the 'Cancel Subscription' button does nothing.

This is such a joke now.

[Legends92]

Can someone please take a look at the attached screenshot and tell me if the error message means anything?

Still waiting for Arlo support to get back to me.

[dcfox1]

There seems to a lot of that recently and the user's first post the day joined. 

[Legends92]

@JamesC - Do you by chance have any contacts at Arlo? I keep on updating my ticket with additional details, but no one is getting back to me. 

Also, do you know if someone at Arlo via phone can change my subscription? I asked that question to Arlo support, but have not yet received a response.

Lastly, what other options do you think I have besides Arlo support? You think I should email someone higher up the corporate channel? 

[LandJS]

I also just updated my plan a few min ago using the MyArlo on my PC.  Trouble free and took about 2 mins probably faster had I remembered to check the I agree button first.

[Legends92]

I'm certain it has something to do with my specific subscription.

I have eliminated the browser as I have tried it on:

• Safari and Chrome on iPhone
• Chrome and Edge on Windows 10
• Chrome on Mac

[Legends92]

@LandJS - as a "mentor", do you by chance have any contacts at Arlo support or corporate, while I wait for @JamesC to respond?

[Legends92]

For anyone that is curious, I'm attaching a screenshots of my current subscription.

[dcfox1]

@Legends92  There are 3 Arlo employees that moderated here in including @JamesC . They are usually not here on weekends so you may not hear from them until Monday unless support gets back to you. The rest are users. You can tell by their title as moderator. 

[Legends92]

This is awesome news that the moderators or actually employees. I can totally wait to tackle this during the week.

[dcfox1]

When I upgraded last week I knew there was no benefit for me now but since you have 9 cams it would benefit you for sure.