Unable to update support case

[speedf1]

I have a couple of support cases that that I'm unable to update when support ask me to update information.

After filling in requested information and pressing the update button I get:

"page unavailable".

Looks like at least one other person on this community site has seen this issue.  Is there a fix?

[speedf1]

 

[BrookeN]

Can you try to delete the cache and cookies?

[speedf1]

I've done this.  Also tried in icognito mode, different browsers and a different PC (on a different network).  This is definitely something on the Arlo server side.

[BrookeN]

I reached out for an update regarding updating the case and the error you are seeing. The Verisure side is aware of the behavior you are seeing and they are currently working on a resolution.