Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Subscription

Reply
Discussion stats
  • 1 Reply
  • 311 Views
  • 1 Like
  • 2 In Conversation
Cpolivick
Follower
Follower

I have been paying for a monthly subscription for many years, it was $15/mo and over the last 2 months it has increased to $25/mo, when I went to my account it said I wasn’t paying for any subscriptions. Earlier this week my internet messed up resulting in my cameras not working. I tried everything to get them to work but eventually had to reset all 3 and add them back. Since I have done that I no longer am able to see recordings, just live updates. I’ve tried to find a number to contact but it says I am not eligible based on not having a subscription. 

1 ACCEPTED SOLUTION

Accepted Solutions
BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

 


 

View solution in original post

1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.