Subscription charges me twice and no service

[kdlangen99]

I am irate. I was charged twice for subscription then not even given service and keep getting an error message about cannot find master subscription. I want this fixed immediately.

[BrookeN]

I have reached out to support regarding the subscription, support will reach out to you as soon as possible.

[aj_w]

I've tried contacting support and have ran into a dead end. I recently received the email regarding the price changing, etc. I also received a discount code to use when signing up for the annual plan. When I signed up for the annual plan a few days ago, the website was having issues and now I have two problems: 1. I have been charged twice ($143 and $155) 2. I have no Arlo Secure Plan when I login, even though I have paid (twice apparently).

[BrookeN]

I would be more than happy to help you. Can you please provide a good callback number as well as a good time to reach out to you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[BrookeN]

@aj_w thank you for providing that information. I have reached out to support regarding the subscription charges you received. Support will be reaching out to you as soon as possible.