Subscription billing issue

[MagicSkagit]

Once again, your call in support is the worst I have ever dealt with. When I call an American company for support I want to speak to someone who DOES NOT talk in broken english like the support people you route our calls to in India. It is almost impossible to understand them! It gets tiring to continuously ask them to repeat themselves. I do not think your multi million dollar company cares about your customers at all. After speaking with a person that,once again,I could barely understand I was really suspicious when he did not hang up when we were finished talking. I waited for probably one minute or more before he told me I had to "disconnect the call because he was not allowed to". I waited another minute or so and he said it again, that he was "not allowed to disconnect the call." I am still suspicious as to why he "was not allowed to". I am guessing there is a lot of Arlo people that are wondering the same thing. If so I would like to hear their experience with a support call they have made. 

[JamesC]

MagicSkagit,

I apologize for the poor support experience. We absolutely care about Arlo customers and when you experience an issue, we strive to make resolving that issue as painless as possible. We understand sometimes communication can be challenging, if you're able to provide details about the issue you're experiencing, we may be able to assist here on the community or escalate your ticket for further investigation.

JamesC

[MagicSkagit]

There was a problem with Arlo getting the automated payment. It was my fault since after Wa. States flooding in December my bank account simply did not have the money to pay Arlo. I called to explain and was astounded when I found out my call was routed to India! I was not expecting to be speaking with someone that spoke in broken up english,in other words it was almost impossible to understand the man. I gave the person my card info and asked him to withdraw the payment immediately. I was told I had to wait 5 days, which I still do not understand. It only takes mear minutes to transfer the funds electronically. I then asked him If I could change my payment dates to the !st day of each month. Once again he said "there was no way to change the payment date!! " Please explain to me why I can not change the monthly payments to a different day of the month? In my opinion I don't think that is a very hard task. Your answer will make my decision if I am staying with Arlo or not.

[JamesC]

MagicSkagit,

When purchasing an Arlo subscription plan, the billing date is automatically assigned to renew on a monthly or annual basis using the date at which the transaction was completed. This date cannot be changed.

If you need to update the payment method on your Arlo account, follow the instructions here: https://kb.arlo.com/000062542/How-do-I-change-the-payment-method-for-my-Arlo-account

JamesC