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Subscription Missing from Account but Still Being Charged - Cannot Cancel
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I have the first gen WiFi doorbell. I have an Arlo Secure subscription. I took the camera offline and replaced it with another product that isn't Arlo. Now, my subscription does not show up in my account and I cannot find any way to cancel it or talk to a real person from Arlo, but I'm still being charged each month. Arlo won't allow me to use support because they claim I don't have an active subscription, yet I'm still being charged for one. How can I go about getting my subscription cancelled?
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Arlo Secure
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The only sure way to stop arlo from future charging the CC is to cancel the CC and get a new one.
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Is it really that bad?
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Do you think it is a coincidence that you can’t see the subscription if you don’t have a device attached?
Use a pc web browser to access the arlo website portal my.arlo.com, settings/subscription to manage subscription to a device.
Many forum users here are continually reporting over charges by arlo after cancellation.
I can flag a arlo moderator here to answer you further.
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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I too am getting charged for a subscription, but it is not showing up in my Arlo account. It actually says that we do not have a plan. I have it set to charge from my PayPal account. I was trying to get ahold of someone from Arlo to help me out but due to my account not showing an account I cannot talk to an actual person. I'm not sure what to do. I didn't realize that Arlo was this big of a pain.
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I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
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