Arlo|Smart Home Security|Wireless HD Security Cameras
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Still getting billed, can't access support

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Hjhoang
Follower
Follower
‎2024-08-13 06:12 PM

Someone in Arlo needs to fix this loop ASAP. It's beyond frustrating. 

 

I cancelled my Arlo secure account in June, and thus no longer am a subscriber to Arlo. However I'm still being charged 9.00 a month and can't get a phone number or email to talk to a customer representative. 

 

I go through the chat not and it says live customer service support is only available to subscribers. 

 

If I'm not a subscriber, stop charging me! 

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-08-14 07:07 AM

I have reached out to support and created a ticket. Support will reach out to you as soon as possible. 

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