Smart notification problem resolved after switching to secure

[Burdzysa]

Just for the sake of conversation, I almost ditched my arlo cameras because my smart notifications were not working correctly and very inconsistent…. However I upgraded to the newer arlo secure from the original arlo safe and everything is working great now. I wonder if this is being done on purpose to push everyone to the updated system. 

[JamesC]

What issue were you experiencing? Could you provide some details?

JamesC

[Burdzysa]

For the past couple of months the smart notification feature was either intermittently working or at times it would basically stop working and my phone would blow up with notifications for alerts that I had turned off on the smart notification settings. I tried everything to resolve the issue with no luck. I admit, I wasn’t aware of the new arlo secure and that’s why I was still running the arlo safe. I figured I would try that considering it’s the same price and immediately after I changed my subscription smart notifications were working correctly again.

[JamesC]

Burdzysa,

Please let us know if you experience any issues with the new plan.

JamesC