Shared user can no longer can change mode

[MissCourts]

Hey all, my partner and I recently purchased new Arlo cameras and got them all set up, I was invited onto his account and was great as when he is away I could arm the cameras etc etc. I updated the app this morning and now I can no longer change the mode from the app. This is a big let down as my partner is away a bit so being able to do it myself was a big draw. Is this a glitch or the new normal?

[ShayneS]

Thank you all for the continued feedback. The fix for this issue will be available in the next version of the Arlo Secure mobile app. As a temporary workaround, you can use the Web Portal at My.Arlo.com or an Android device to adjust the modes. 

[JamesC]

I spoke with members of the development team and they are aware that this issue is impacting some users. A fix is currently being tested and will be rolled out in a new version  of the Arlo Secure mobile app. I will provide more information as soon as I it becomes available.

JamesC

[Kabu21]

I’m using Arlo ultra H6, Current version is 4.6.2 (6478). iPhone 12 Pro Max 

I’m unable able to click the “arm away””arm home” and the other function.

my partner can use these functions from his phone.

we uninstalled and reinstalled, deleted the account and add back. Not working.

any solution please?

[jguerdat]

Other threads here about this - a quick search would have been fruitful. No fix yet but I suspect soon.

[jguerdat]

Known problem - use the search function. A fix should be coming but no idea when.

[Hummelmose]

Hi.

I did search but didn't find any. I you have a ticket / subject where I can follow I would be happy.

[bulimbadave]

this is still not fixed - highly frustrating as my partner cannot arm or disarm the system.  We are paying for a subscription service that does not work!  This issue has been ongoing for more than 7 days!

[Rockstar9959]

When will the fix be done - the whole system is now worthless 

[Rockstar9959]

When will the fix be done? The whole system is now worthless 

[jguerdat]

Here's one:

https://community.arlo.com/t5/Arlo-Secure/Shared-user-can-no-longer-can-change-mode/m-p/1919899

A fix will be issued at some point (soon?).

[Hummelmose]

Thanks

[DoYouLikeWaffle]

Hello,

I just setup my camera system of Arlo Pro 4, and find that arming is only available to the creator of the camera system. I gave a family member admin rights to the camera, however he’s unable to arm them whatsoever.

Is this a bug or a “feature”? Any fixes?

[Redsquirrel]

My wife has had access since day one. The other day the arm and disarm buttons are no longer working they don’t look as bright like they have been turned off.  I deleted her and re granted access again but same thing. 

[jguerdat]

Known issue. An app fix is said to be coming.

[jguerdat]

Known issue that an app fix is supposedly coming for.

[dvisconti]

My wife is an Admin authorized user under our new Secure plan.  I gave her access rights and everything else is checked off to giver her all permissions available.  She is not able to activate or deactivate the arm away or standby mode from the Arlo App on her phone.  She was able to do it during the trial period we had but now that we pay for the yearly subscription she can not arm the house or disarm it.  Is anyone else having this problem? Is there a fix.  I tried having her delete the app and reinstall it, but this did not help.  n

[StephenB]

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@dvisconti wrote:

My wife is an Admin authorized user under our new Secure plan.  I gave her access rights and everything else is checked off to giver her all permissions available.  She is not able to activate or deactivate the arm away or standby mode from the Arlo App on her phone.  She was able to do it during the trial period we had but now that we pay for the yearly subscription she can not arm the house or disarm it.  Is anyone else having this problem? Is there a fix.  I tried having her delete the app and reinstall it, but this did not help.  n

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This is a bug, Arlo says there will be a fix "soon".

[dvisconti]

Thanks for the response, hopefully it is sooner than later

[JamesC · Accepted solution]

The 4.7 version of the Arlo Secure mobile app, which resolves this issue, is being rolled out now. It may take up to a week for all users to see the update available in the app store. I encourage you to check the app store to see if the update is available if you're experiencing this issue.

JamesC

[MissCourts]

Thank you for letting us know about the app update. I’ve just updated and can now change the modes. 

[Casper_NL]

Thanks JamesC, I can confirm that it works again with the new version of the app!

[KimmyO]

MissCourts - we're having the same problem.  After months of running the new cameras and app without issue, suddenly as of a 1-2 weeks ago, my husband who I invited to the app can no longer change the Mode (Arm Away, Arm Home, Standby).  He has all other functionality.  Frustrating as we don't wake up at the same time, so I now have to leave off my inside cameras or we'll have 20 new videos before I wake up to change the Mode.

Looks like Arlo is working to fix the bug, and I hope it gets fixed ASAP as this is a huge inconvenience.

[PCFK]

Thank you for letting us know, JamesC

I have just downloaded the 4.7 version of the Arlo Secure App and the arm/disarm buttons are working again!

Thanks Arlo, for getting onto this and getting it working again.

[DRW514]

Yes!  The latest update worked for my phone.  Thank you JamesC for keeping us informed.

[Patmat439]

I concur … fixed in this version.  Thank you for the assistance!! 

[AK_2023]

Thanks so much JamesC! it works here as well!

[Rockstar9959]

Thank you James it is now working!