Paid subscription not showing up

[EPSkelton]

After the free trial ended, I paid for the annual subscription. Card was charged and email received confirming payment, but app/account still shows that I have no plan. Attempted to chat with the customer support through the app, but after keeping the chat open for over an hour and getting absolutely no reply gave up on that. Someone please tell me how I can talk with an actual person or get this sorted out. 

[EPSkelton]

Update: Issue resolved. Was able to finally contact customer support through app and get problem resolved. 

[Hhudiell]

Hi, I’m having the same exact problem. How did you get a hold of someone through the app? I never get a direct response 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Niconesm]

I am having the same issue. I purchased a plan through the Arlo IOS app and the plan is not showing up. I have been paying for the subscription and I am not able to use it. The app does not recognize my plan. I have submitted multiple call requests and I have not received a call back. I cannot get in contact with Arlo or get my issue resolved. 

[BrookeN]

@Niconesm can you please check now to see if you see the subscription?

[Niconesm]

Yes, the issue is fixed. Thanks!