Paid for subscription but got a secure single camera trial instead

[DanAbbott]

Have been trying for several days to talk to a human about paying for a subscription that isn’t doing what it says, because the account used to be Verisure, They took my money and now I can’t access the support that should come with it

[BrookeN]

Once the free trial expires the subscription will then kick in. It will not become active while the free trial is on the account. 

[Lucas_Young]

Hi Dan, it sounds like there’s an issue with account linking and subscription activation. I recommend contacting the company’s billing or support team directly with your payment confirmation and account details. If their usual support channels are blocked, try emailing or using live chat from a new device/session to escalate the issue.

[DanAbbott]

So a free trial that I didn’t ask for is limiting me to one camera when I’m paying for a multiple camera subscription?

That sounds a bit illogical.  Can I remove the free trial so I can connect more than one camera

[DanAbbott]

Whenever I try to use live chat(useless ai chat that does nothing) or email I always get directed to contact Verisure, who don’t answer any emails.  

[StephenB]

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@DanAbbott wrote:

So a free trial that I didn’t ask for is limiting me to one camera when I’m paying for a multiple camera subscription?

No.  Your other cameras remain in your paid subscription plan.