Live feed time lag

[tbhholland]

Hi, The time lag on my live feed has dramatically changed over the last few days on my Pro 5.   The 1 camera that I have is connected to my iPad through a router.  That set-up hasn't changed. While it use to be about 5 seconds, it's now closer to 15-20 seconds.  Is there a way to control the lag?  Maybe I accidentally changed a setting?  Thanks

[JamesC]

tbhholland,

Are you referring to the time it takes to load a video to view within feeds? Or are you referring to the time it takes to launch a live stream on the camera?

If you use a different device than the iPad to view, do you experience the same behavior?

JamesC

[tbhholland]

Hi JamesC,

I only use the iPad as it's my shops device (I use 1 Pro5 camera in a small retail shop).  The question relates to the lag in a live stream.  If someone walks into the shop and I turn the live stream on, the live stream is now about 15 seconds behind actual time.  In the beginning the lag was only 5 seconds.

Best

[JamesC]

tbhholland,

What does the signal strength icon show for the camera? If you restart the camera, do you still experience the same behavior?

JamesC

[tbhholland]

I switched out the battery and now it's closer to a 'live' view.  Unfortunately while I have the live view, I now I lost the feed...

[Maintstjohns]

I'm having the same issue and like yours, it just recently started.

We have a Arlo Essential Spotlight camera on the front door of the church. When we see a person on the live feed that person actually came into the church 15-20 seconds earlier.

We wired this camera a few weeks ago.

Thank you in advance for your help.

[jguerdat]

A weak signal between the camera and router can cause this. Temporarily bring the camera closer to the router to see if the lag improves.

[Maintstjohns]

The wifi symbol for the camera is indicating a strong signal. 

[jguerdat]

That doesn't preclude 2.4GHz interference. Testing in a different location is still a viable troubleshooting method.

[Maintstjohns]

Hello,

   I appreciate your response.

   I moved the laptop within 12' of the router and we still had 20-30 seconds lag time.

   We are normally streaming our church service at the same time. That was not going on during this test today.

Best regards,

Chris Day

[StephenB]

---

@Maintstjohns wrote:

   I moved the laptop within 12' of the router and we still had 20-30 seconds lag time.

   We are normally streaming our church service at the same time. That was not going on during this test today.

---

Does rebooting both the church router and your hub help?  

[Maintstjohns]

The camera is an Arlo Essential XL, so it does not have a hub. 

I'll reboot the router today to see if that makes a difference.

Weird thing is that this 20-30 second lag just started a few weeks ago.

[StephenB]

---

@Maintstjohns wrote:

Weird thing is that this 20-30 second lag just started a few weeks ago.

---

Often rebooting the router helps (at least for a while).

[Maintstjohns]

Rebooting the router fixed the problem. Thank you for your support.

How often should the router be re-booted?

[jguerdat]

It shouldn't routinely be needed. It's just one more thing to check when things stop working right.

[Maintstjohns]

Thank you for our help.

Chris