Is it always really hard to get support?

[Steelers86]

I have a case open with Arlo. I am paying for the secure plan but they stopped recording and there is no way to reach anybody in support. You just sit there in an endless chatbot loop.

[DannyBearAgain]

Usually you use the arlo mobile app to get the phone number if you’re in a country that has arlo customer support.

open the arlo app on the mobile, select the settings menu page, select support page, then choose the device that has a subscription. Scroll to see your support contact options.

[Steelers86]

Couldn't find the phone number there either. I lost video that was supposed to be paid for from 3 to 8 May 23. Camera is used to protect an 80 year old man in a facility. Feed feature is broken. CVR is now working again. Not a biggie I guess, I now know what I am getting for the price I am paying each month. Arlo even with a case open won't provide phone support, chat only.

[DannyBearAgain]

It maybe wise to private message a forum moderator to have them review the case. @JamesC or @ShayneS

[ShayneS]

Are you able to find the support options via these steps? You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

[Steelers86]

This is resolved. I canceled my subscription, uninstalled the app, removed the camera and replaced it with one from another vendor. Arlo support has a long way to go. This is how you lose new customers.