Invalid Factor Data

[MentosEnjoyer]

Hello,

Since im unable to find a support mail or an option to write a ticket, ill write a post instead.

Im locked out of my arlo account because the two factor authentication doesnt work.

Im forced to relogin into my account, followed by a code authentication which always fails. The only other option is selecting the same email and try again with also always fails, obviously.

Is there any known fix for this?

[StephenB]

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@MentosEnjoyer wrote:

The only other option is selecting the same email and try again with also always fails, obviously.

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Are you saying that when you select "another verification method", and then choose email, that you don't receive a code? 

Or are you saying that you do receive a code with both verification methods, but the app doesn't accept the code???

[MentosEnjoyer]

I am saying that the normal verification and the email verification are both the same. Both send me a code and both dont work.

[StephenB]

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@MentosEnjoyer wrote:

I am saying that the normal verification and the email verification are both the same. Both send me a code and both dont work.

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I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - to call their attention to your issue.  They can create a support ticket on your behalf.

[BrookeN]

I have reached out to support regarding the 2FA behavior you are seeing. Support will reach out to you as soon as possible.