I can’t access my arlo subscription after updating my WiFi.

[Julie7]

After updating my WiFi and having to delete and reinstall my floodlight camera I cannot access my Arlo subscription. My account now says I do not have a subscription.
How do I get it back without purchasing a new subscription??

[StephenB]

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@Julie7 wrote:

After updating my WiFi and having to delete and reinstall my floodlight camera I cannot access my Arlo subscription. My account now says I do not have a subscription.

Was this a trial subscription or paid?

[Julie7]

It is paid. I have had it for a long time. 

[Julie7]

I finally found a way to contact support for my subscription in the app. However the link won’t work because the app says I have no subscription!  Ugh!!

How do I get this taken care of quickly??

[StephenB]

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@Julie7 wrote:

I finally found a way to contact support for my subscription in the app. However the link won’t work because the app says I have no subscription!  Ugh!!

How do I get this taken care of quickly??

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Are you perhaps using a friend account?

I'm tagging the mods ( @JamesC and @ShayneS ) so they can hopefully create a case for you.  Likely that won't happen over the weekend though.

[ShayneS]

Hi @Julie7 

Are you still experiencing this issue?

Thanks