Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

I am not able to change credit card info

Reply
Discussion stats
  • 1 Reply
  • ‎2023-09-21 05:29 PM
  • 1122 Views
  • 0 Likes
  • 2 In Conversation
Jayjons
Follower
Follower
‎2023-09-21 05:29 PM

So I was using a vpn when I first hooked up my account and didn’t think much of it and it has my country locked into being the Netherlands and I’m in US so my credit card won’t go through and I would like to purchase an account for my floodlight 

Labels:
0 Likes
Reply
Message 1 of 2
1,122
1 REPLY 1
StephenB
Guru Guru
Guru
‎2023-09-21 05:46 PM
@Jayjons wrote:

So I was using a vpn when I first hooked up my account and didn’t think much of it and it has my country locked into being the Netherlands and I’m in US so my credit card won’t go through and I would like to purchase an account for my floodlight 

I suggest removing your devices from your account, deleting the account, and then create a new one in the US.  Onboard the devices again, and you will be able to subscribe.

0 Likes
Reply
Message 2 of 2
1,116
Discussion stats
  • 1 Reply
  • ‎2023-09-21 05:29 PM
  • 1123 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.