How to make formal complaint about unsatisfied support receive

[Terranj]

HI, just wondering how do we reach Arlo via email to submit a formal complaint? 

Thanks! 

[BrookeN]

@Terranj I would be more than happy to help you. Can you please send me a detailed dm of what happened so I can look into it further. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.